Returning Items Purchased from Subvet Customs

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

- Gift cards 
- Downloadable software products 
- Some health and personal care items

- Any customized item.  Items that are ordered customized are made only for you and we are unable to resell or use them.  We will only be able to correct any mistakes made that were our responisibility for these items. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.